Member Charter and Frequently Asked Questions
Just because you’ve got a knack for grocery shopping doesn’t mean you might not have a question or two. Here are some helpful answers to common guest questions.
Member Charter
The Fresh Market offers high-quality food products with an emphasis on fresh, premium perishables and an uncompromising commitment to guest service. The Ultimate Loyalty Experience℠ is about helping you get the most out of your shopping experience while also enjoying all the benefits our loyalty program has to offer. We not only want you to be happy with the service you receive, but also to feel secure knowing your privacy is always protected. That’s why we created this Member Charter to show you exactly what we do with your personal details.
We will never release your personal information to companies outside The Fresh Market for unrelated marketing purposes.
We will use your shopping details to send you personalized offers that match your lifestyle and help your experience become even more Ultimate! So, for example, if you tell us you’re a vegetarian or vegan, we won’t send you offers on meat and seafood products.
You’ll always have the option to reduce the number of emails we send or receive only transactional communications (i.e. notifications that you’ve earned Club Rewards). At any time, you can choose to fully opt out of all communications. Please note that this means you could be missing out on some of the major benefits of The Ultimate Loyalty Experience℠, like exclusive offers, rewards and free gifts.
We take your privacy very seriously. We’re committed to protecting your privacy and the confidentiality of your personal information. For further details, please visit our privacy policy.
We hope The Fresh Market Ultimate Loyalty Experience℠ Member Charter is helpful and clear, but if you have any questions, please reach out to our Guest Care Team and they will be happy to assist you.
The Ultimate Loyalty Experience℠ - General FAQs
The Fresh Market Ultimate Loyalty Experience℠ provides Members-only pricing and offers, rewards for repeated purchases through our Club Hub, a FREE slice of The Ultimate Birthday Cake for your birthday month, exclusive access to digital coupons and more!
Please visit thefreshmarket.com/register and enter in the requested information. You will need to provide your first and last name, email address, mobile phone number and password. Don’t forget to select your preferred store to receive your local, personalized deals.
Yes! Woo hoo!
It will take approximately 60 minutes for you to become a Member of The Ultimate Loyalty Experience after you have registered while you are in store.
Our Guest Care Team is happy to help! Please contact our Guest Care team by filling out the contact form or call 866-817-4367.
Once you enter your email at checkout, we will send you an email to sign up for The Fresh Market Ultimate Loyalty Experience℠. Simply click on the link in your email and you’re well on your way to becoming a Member!
Simply visit: thefreshmarket.com/register to begin your registration. You will need to provide your first and last name, email address, mobile phone number, and password. Don’t forget to select your preferred store to receive your local, personalized deals.
Still having trouble? Fill out the contact form or call 866-817-4367.
Yes, please visit thefreshmarket.com. From there, scroll to the bottom of the page and sign up for Fresh News and Offers.
Members-only Savings: Special offers and pricing will be offered to Loyalty Members like you!
FREE Slice of The Ultimate Birthday Cake: We’ll celebrate your birthday with a FREE slice of our Ultimate Birthday Cake!
Coupons: Set the scissors aside –-- all your coupons are available right here!
The Club Hub: The more often you purchase certain items, the more you're rewarded. Your Club Hub is an easy way to earn FREE items and discounts on deli paninis, artisan cheese, floral items and more!
Yes, please contact our Guest Care Team by filling out the contact form at or call 866-817-4367.
Please note, our team will deactivate your loyalty ID and you will not be able to use it in the store.
The good news is, if you want to hop back in to The Ultimate Loyalty Experience, you may create a new account at any time.
Login into your loyalty account at thefreshmarket.com/login. From your loyalty dashboard, click the drop down in the upper right-hand corner under your name. From there, click “Profile Information," and your profile details are available for you to edit.
Please note, if you need to update your birthday you will need to contact the Guest Care Team. Simply fill out the contact form at or call 866-817-4367.
Set up at registration, your loyalty ID can be your phone number, or you can make your own. Just make sure you can remember it! To use your loyalty ID, input it at checkout to assure you receive your rewards and Member offers!
Log in into your loyalty account at thefreshmarket.com/login. From your loyalty dashboard, click the drop down in the upper right-hand corner under your name. From there, click “Profile Information,” then “Loyalty Settings”.
Your loyalty ID is specific to you. Just like your birthday cake, there's no need to share!
Our Guest Care Team can help with that! Please contact our Guest Care Team by filling out the contact form at: www.thefreshmarket.com/contact-us#contact-form or call 866-817-4367. After submitting your request, please allow up to two business days before it is reflected in your account.
My Information
Please see our Member Charter at the top of this page and our Privacy Policy at thefreshmarket.com/about-us/privacy-policy. We collect information to better serve you and no one else.
Members-only Offers
Members offers are deals exclusive to our Loyalty Members. To receive them, simply sign up for our loyalty program here.
Members-only offers are handpicked by our curators and are only available to Loyalty Members. Digital Coupons are provided directly by brands and manufacturers.
No! Save the ink! Once clipped to "My Wallet", all you need to do is enter your loyalty ID at check out to receive the discount on that item.
Some Members-only offers will be automatically loaded into "My Wallet". There's no need to clip these offers.
Nope! Your Members-only offers are specific to you and cannot be shared with anyone else.
Log into your loyalty account here. From your dashboard, click "Coupons and Offers," then click "Clip to My Wallet" on the coupon of your choice.
Log into your loyalty account here. From your dashboard, click "My Wallet." This is where your clipped coupons will appear!
Yes!
Your Members-only offers will expire. Each Members-only offer has its own expiration date listed.
Rewards
From time to time, The Fresh Market may reach out in secret to surprise and delight our Loyalty Members. Consider this a free gift on us!
If you would like to see all the rewards you have redeemed, log in to your loyalty account here. From your dashboard, click "Rewards" and then "Redeemed." There, you'll be able to see all the rewards you've enjoyed so far!
You can redeem two rewards at the same time if they are different reward types. For example, if you have a Floral Club reward along with a FREE slice of Ultimate Birthday Cake for your birthday month, you can redeem both. (Remember to clip the Club Rewards to “My Wallet” before redeeming in store.) However, if you spend $150 in Artisan Cheese and have qualified for this reward twice (i.e. spend $75, get $7.50 off your next Artisan Cheese purchase), you can only redeem one of these rewards at a time since they are part of the same Club.
Club Hub
Once you register, you will be automatically enrolled into any available clubs. No additional clicks needed!
Each Club will have its own validity period. Unless otherwise noted, the current Clubs will expire June 30th, 2022.
Login into your loyalty account at thefreshmarket.com/login. From the dashboard, click “Club Hub.” There you will see how close you are to receiving that reward.
Once you reach a Club goal, you'll receive a reward! After completing each Club goal, your Club will restart.
The Floral, Artisan Cheese and Panini Clubs are limited to four rewards per year. Coffee by the Cup is unlimited in the number of rewards a loyalty Member may earn.
Generally, you can earn the reward associated with each Club four times through June 30, 2022. Please note, some clubs may have different reward limits.
Once the Club requirements are met, you will find your reward in your email and on your loyalty dashboard, ready to clip into "My Wallet".
Once you clip your Club reward and it is in "My Wallet", you will have 30 days to redeem your reward, unless otherwise noted on your reward.
You can qualify for multiple rewards at one time (i.e. Spent $150 in Artisan Cheese in one purchase and qualified for two Artisan Cheese Club Rewards), but will only be allowed to redeem one reward at a time. If you achieve more than one of the same reward, your Member account will only display one at a time. Once you have activated the reward to your Wallet and redeemed that reward, the subsequent will appear in your Rewards tab and be available for activation to your Wallet.
FREE Slice of The Ultimate Birthday Cake
If you provided your birthday while registering for The Fresh Market Ultimate Loyalty Experience℠, you will receive an email at the beginning of your birthday month for a FREE slice of our Ultimate Birthday Cake on us! Once you clip your reward, you have fourteen days to redeem.
If it is still your birthday month, let’s celebrate! If not, we will celebrate with you next year!
That is totally up to you! It is not required to access the benefits of The The Fresh Market Ultimate Loyalty Experience℠.
Our Guest Care Team can help with that! Please contact our Guest Care Team by filling out the contact form at: www.thefreshmarket.com/contact-us#contact-form or call 866-817-4367. After submitting your request, please allow up to two business days before it is reflected in your account.
Login
If you attempt to login to your account and lock yourself out, please click “Forgot Password”. You will receive an email to assist with resetting your password.
To protect your account, The Fresh Market will automatically log you out of your account after 30 days. Simply log in to continue!
If you already have an account on The Fresh Market App or shop.thefreshmarket.com you still need to create a loyalty account at thefreshmarket.com/register.
My Receipt
Please contact The Guest Care Team by filling out the contact form or call 866-817-4367.
Please have your purchase information readily available with store information, date of purchase and the last 4 digits of your payment card, if applicable. You may also provide the transaction number on the receipt. It appears just under the payment type and is on one line. Here is an example of what you will see: 06/03/20 02:05pm 192 3 64 10085165
Digital Coupons
Digital coupons are manufacturer coupons and can be found in the “Offers & Coupons” tab in the navigation bar of your Member account. You can clip the digital coupon to “My Wallet” and redeem them for savings at check out by using your Loyalty ID.
No need! Save the ink. Once the coupons are clipped to "My Wallet," all you need to do is enter your loyalty ID at check out to receive the discount on that item.
Your Digital Coupons are specific to you and cannot be shared with anyone else.
Log into your loyalty account here. From your dashboard, click "Coupons and Offers," then "Clip to My Wallet" on the coupon of your choice.
Log into your loyalty account here. From your dashboard, click "My Wallet." This is where all your clipped coupons will appear!
As a rule of thumb, you cannot use multiple coupons on the same item.
Your digital coupons will expire. Each digital coupon has its own expiration date listed.
Simply find the coupon/reward email and click the bottom labeled “Click to Load”. The coupon/reward will appear in your loyalty account under "My Wallet".
Terms of Use:
Please see the Terms and Conditions here.